Support

SPLORE WELLNESS SUPPORT

Welcome to the Splore Wellness Support Center!
We’re here to help you get the most out of your corporate wellness experience. Whether you’re joining a class, tracking your progress, or navigating your account, this page will guide you through common questions and connect you with our team if you need direct assistance.

📩 Contact Support

If you need help with your account, encounter technical issues, or have general inquiries, you can reach us anytime at:

Support Email: hello@splorewellness.com
Response Time: Within 24–48 hours (Monday–Friday)

FREQUENTLY ASKED QUESTIONS

🔐 Account & Login

I can’t log in to my account. What should I do?

  • Make sure your email is typed correctly.

  • Check your spam folder for verification emails.

  • Try resetting your password using “Forgot Password.”
    If the issue persists, email us at hello@splorewellness.com.

How do I reset my password?

Open the app → tap Forgot Password → enter your email.
Follow the link sent to your inbox to create a new password.

📱 App Usage & Features

I can’t join a live class. What should I check?

  • Ensure you have a stable internet connection.

  • Update the app to the latest version.

  • Restart the app and try joining again.

How do wellness challenges work?

Your company may launch challenges such as step challenges, hydration goals, or habit trackers.
Track your progress daily and see your ranking on the Leaderboard.

Where can I view my activity history?

Go to Dashboard to see your completed classes, badges earned, and personal wellness stats.

💳 Billing & Corporate Access

Do I need to pay to use the app?

No. Access is provided through your employer’s corporate wellness program.

I lost access to some features. Why?

Your company’s program might have changed, or your access may have expired.
Please contact your HR or wellness coordinator.

📲 Troubleshooting

The app is slow or crashing.

Try the following steps:

  1. Close and reopen the app

  2. Update to the latest app version

  3. Restart your device

  4. Ensure you have at least 1GB free storage space

If the problem continues, email us with:

  • Your phone model

  • Your OS version

  • A screenshot or screen recording (if possible)

I can’t receive email notifications.

👥 Corporate Clients & Partnerships

I’m an HR manager. How can we integrate Splore Wellness with our team?

We would love to help!
Visit our corporate page: https://splorewellness.com/pages/corporate-services
Or contact our corporate partnerships team at hello@splorewellness.com.

Can we request custom live classes or wellness programs?

Yes. We offer customizable sessions for fitness, mental health, and team engagement events.

🔒 Privacy & Policies

We take your data security seriously and comply with industry standards to safeguard your information.